Frequently Asked Questions
Everything you need to know before hitting the ice.
How do I know what size hockey skates to order?
Hockey skates typically run 1 to 1.5 sizes smaller than your standard shoe size. We recommend consulting our detailed sizing chart and measuring your foot in centimeters for the most accurate fit.
What is your return policy on used equipment?
For safety and hygiene reasons, we only accept returns on unused items in their original packaging within 30 days. Please note that sharpened skates or taped sticks are considered used and cannot be returned.
Do you offer international shipping?
Yes, we ship our premium hockey gear worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Can I get my skates sharpened before they are shipped?
Yes, we offer a professional sharpening service for an additional fee. Simply select your preferred hollow radius on the product page before adding the skates to your cart.
How long does it take for a custom jersey order to ship?
Customized team jerseys and apparel typically require 7-10 business days for production before they are dispatched via your chosen shipping method.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installment plans through Affirm for larger equipment purchases.